Here are some of the most frequently asked questions we get!


Why do I need social media for my business?

In the current world, customers look for recommendations and reviews in their digital social networks when making large or important purchases. To help develop a more personal and direct connection to your potential clientele, a strong social media presence is key.


How is social media for business different than my personal use?

Your brand deserves it's own stand out presence on social media. To get the best results, taking your analytics into account and translating those into what a potential customer looks like and then knowing how to reach that demographic is more involved than sharing news articles and connecting with your friends and family. With social media for brands, consistency is key, so consistent and regular posts without over posting will keep your brand at the top of your audience's newsfeeds.


What makes the sites you make different from DIY site builders like SquareSpace and Wix?

While SquareSpace and Wix are great tools for people just starting out who want something easy to use, the sites I build are made using various tools and plugins on WordPress. More than 75 million websites (27.5% of the entire internet) are built using WordPress. While the initial build may be intimidating for someone without knowledge of all the tools and choices you have when building with WordPress, once the site is set up - and with the free training session I provide after each site is built - you'll find your WordPress site super user friendly and easy to update yourself - or cheaper to outsource to someone else since most designers and developers are familiar with WordPress.

WordPress also offers unlimited customization so you can get exactly what you want from your site without being bound in by the restraints of templates from DIY sites. We can bring your vision to your screen. You also do not need to pay monthly fees to use WordPress. The only fees you'll have to worry about are paying the designer for the build (and any on-going support and maintenance that you opt for) and hosting.

DIY site builders require you to purchase a membership to their site and pay for website hosting on top of that, so you're essentially doubling your costs just to use their tools.


Why do I need an updated site?

The world we live in runs on the internet. Shopping, entertainment and information - everyone finds what they're looking for on the internet. With the rise of the smart phone, we're seeing a transition of more people using their mobile devices to browse the internet than traditional desktop computers or laptops. Having a fully responsive site (where it changes based on the size of your screen) is imperative to potential customers trusting your business. An outdated or non-mobile friendly site can turn people off your brand.


How does you web design process work?

My web design process is set up to keep you in the loop and informed through the entire journey. When we start discussing your project, you'll get a formal quote with a high quote and a low quote (Please remember that this quote is just an estimate of how much the project may cost. Your level of involvement and communication will heavily impact your final cost.) Once you decide to move forward, we'll start your project with an initial meeting where you can explain in more detail what it is you need from your site, what you want it to look like and what you hope it can achieve. At this meeting, you'll pay your deposit and sign the contract with the general timeline of completion. I'll also send a copy of my Web Design Process Checklist so you can follow along with the process and see what each step entails and what is needed from you for each step - this gives you the chance to get all of the content, images, logos or information together before they're needed for the site - making the process a little faster.

We'll go through as many drafts of  the site as we need to in order to achieve the final site - but remember to communicate changes that need to be made in bulk to keep your final cost down! Once your site is finished, we'll have a final meeting where I train you on how to work the site, we'll discuss your options if you'd like to purchase on-going support, make sure your domain and hosting are prepared for the update (if it's a new site build, this is when we'll talk about your different hosting options - I'm a fan of GoDaddy - they have several different options to make the budget work for you and their customer service is wonderful) and set a final launch date. This is also when the final payment of your website is due.

Launches will happen in the middle of the night. If we're re-designing an existing site, there will be a small gap of time between when your current site comes down while the new one goes up. To prevent any interruption for users of your site and to give a buffer of time to make any last minute changes or updates, it's best to do them in the middle of the night when no one is using them.

After the site is launched, I will be on standby for the next two weeks (14 days) to fix any small glitches, make updates or changes and make sure that everything continues to work smoothly. We can also discuss your options for on-going support.


how long are your contracts?

CulverCreativeStudio offers several different contract options. For social media packages, month-to-Month contracts can be terminated at any time by either party but come with a full price rate. 3 month contracts must be paid in full up front, but have a 5% discount. 6 month contracts are discounted 10% and half of the total fee must be paid up front, with the remainder paid halfway through. 12 month contracts offer an entire 15% off your total contract price, with half of the total fee paid up front and the remainder paid at the six month mark.

For web-design, you will get an official quote for the project before we begin, with information about a deposit. The deposit will need to be paid before any work begins and an invoice for the final payment with the total final price will be given at our launch and training meeting. The payment needs to be paid before the launch date we set at that meeting.

On-going website support and maintenance can either be done on a monthly retainer basis with 1, 3, 6 and 12 month options or can be set up as hourly invoiced projects. We can discuss which option may be best for your needs.

Single item marketing projects that don't require recurring services will need to be paid in full before the work has begun. These projects include a one time comprehensive social media analytics report, general consultation meetings and one time design needs.


How can I pay you?

Payments can be made via PayPal Invoice, check or cash.


When are you available?

My official working hours are 10 am to 4:30 pm CST, Monday through Friday. If you email me during these times, I try my best to respond within an hour.

If I'll be away from the desk for an extended period of time to meet with another client during working hours or after office hours, I turn on my automated vacation responder to let you know I'm not currently at the desk.

I often work past these hours to get projects done, so if you have an emergency, please put that in the subject line of your email - make sure to also include your phone number in the email for all emergencies so I can call you should I need to. If you don't get an response within 30 minutes (aside from an auto responder), feel free to call me.

Due to the time sensitive nature of most of my projects, I can't always take unscheduled calls. If you call and I am unable to answer, please leave a voicemail and I will return your call as soon as possible. If you would like to set up a meeting, please email me a few days in advance so I can make sure I am available to meet with you - my schedule fills up pretty fast!


I'm having an emergency with my social media or site, what do I do?

I consider the following things emergencies:

  • Your website or social media account has been hacked and there is inappropriate or embarrassing content being posted (such as pornography) that needs to be removed immediately.
    • In this situation, email me immediately with an emergency notification in your subject line such as Emergency, 911 or SOS. If it's during my working hours, (10 a.m. - 4:30 pm CST), email me. If you get the automated vacation responder, please call me as I may not be monitoring my email. If it's after working hours, go ahead and send an email with the information so I have it and call me right away.
  • Your website has crashed and isn't showing up properly.
    • Check your website on another device to see if it's just an issue with the device you're using.
    • If your site is still down after checking it on a second device, please contact your hosting provider (GoDaddy, BlueHost, HostGator, etc.) and get a customer service rep on the phone to see if there's a problem with your servers.
  • Someone is spamming your Social Media page or website with comments or inappropriate materials
    • In this situation, email me immediately with an emergency notification in your subject line such as Emergency, 911 or SOS. If it's during my working hours, (10 a.m. - 4:30 pm CST), email me. If you get the automated vacation responder, please call me as I may not be monitoring my email. If it's after working hours, go ahead and send an email with the information so I have it and call me right away.